How To Manage My Eminent Nutrition Subscription

Step 1 — Open Your Account

  1. Go to the website and look at the top navigation menu (top of the page).

  2. Find the person/account icon (usually in the top-right corner).

  3. Click the person icon to open the account login page.

What you should see: A login screen asking for your email (and password, depending on the store setup).

Step 2 — Log In (Use the Same Email You Purchased With)

  1. Enter the same email address you used at checkout when you placed your subscription order.

  2. Complete the login process:

    • Enter your email that you have purchased with

    • You will get sent a one-time code, check your email and enter the code provided.

  3. Click Log In / Sign In.

Important: If you use a different email than the one used to purchase, your subscription won’t appear.

What you should see: Your customer account page (often called “My Account” or “Account”).

Step 3 — Open the Subscription Portal

  1. On your account page, locate the button or link labeled “Manage Subscription”.

    • This will be in the top navigation where you will see options like Shop and Orders.

  2. Click “Manage Subscription” to open your subscription management dashboard.

What you should see: A subscription dashboard showing your active plan, billing schedule, and upcoming shipment details.

Step 4 — Manage Your Subscription Options

Once inside the subscription dashboard, you’ll have the ability to manage your plan.

You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires two payments before you can cancel it.

 

Common FAQ's: 

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

 

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.


What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.